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  1. Ponoko Help Center
  2. Official Stuff
  3. Frequently Asked Questions

Frequently Asked Questions

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  • Can I have my design made on a material that is not in Ponoko's catalog?
  • How Long Will It Take To Make My Order? (Laser Cutting)
  • When Will I Receive My Order?
  • How do I combine multiple design files in the same order?
  • What is the maximum size of material Ponoko can laser cut?
  • Can I buy just sheets of material from Ponoko?
  • Can I get a material sample?
  • How do I change my design to be made in the USA?
  • Can someone help me with my design?
  • Can I pay for my order with money order or cashier's check?
  • Can I pick my order up from a Ponoko hub?
  • What are Ponoko Gift Vouchers & How Do They Work?
  • How do I cancel my Prime account and downgrade to a free account?
  • How do I change where my design is made?
  • Can I engrave on both sides of my material?
  • How long do orders take to ship in the US?
  • Can I get an invoice or receipt for my order?
  • Can someone check my design file before I place an order?
  • How deep does the raster etching go?
  • How Long Will it Take to Make My Order? (3D Printing)
  • Why does my tracking number say it was delivered 2 years ago?
  • Laser Cutting FAQs
  • 3D Printing FAQs
  • Prime Subscription FAQs
  • Selling & giving away FAQs
  • Can I use my own material for laser cutting?