Frequently Asked Questions
- Can I have my design made on a material that is not in Ponoko's catalog?
- How Long Will it Take to Make My Order? (Laser Cutting)
- When Will I Receive My Order?
- How do I combine multiple design files in the same order?
- What is the maximum size of material Ponoko can laser cut?
- Can I buy just sheets of material from Ponoko?
- Can I get a material sample?
- How do I change my design to be made in the USA?
- Can someone help me with my design?
- Can I pay for my order with money order or cashier's check?
- Can I pick my order up from a Ponoko hub?
- What are Ponoko Gift Vouchers & How Do They Work?
- How do I cancel my Prime account and downgrade to a free account?
- How do I change where my design is made?
- Can I engrave on both sides of my material?
- How long do orders take to ship in the US?
- Can I get an invoice or receipt for my order?
- Can someone check my design file before I place an order?
- How deep does the raster etching go?
- How Long Will it Take to Make My Order? (3D Printing)
- Why does my tracking number say it was delivered 2 years ago?
- Laser Cutting FAQs
- 3D Printing FAQs
- Prime Subscription FAQs
- Selling & giving away FAQs
- Can I use my own material for laser cutting?